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Head office
Operations Manager
Sudbury · The Operations Manager at Central Connect is responsible for leading day‑to‑day operational delivery across the site, ensuring safe, efficient, and high‑quality service for colleagues, customers, and partners. This role oversees staff performance, operational standards, resource planning, and continuous improvement initiatives to support a reliable and well‑managed operation.
What you'll do
- Service Delivery: Monitor daily route coverage, punctuality, and reliability across the bus network to ensure on-time performance.
- Staff Management: Supervise, motivate, and schedule bus drivers and support personnel, handling recruitment, training, and employee welfare.
- Compliance & Safety: Maintain strict adherence to Operator Licence regulations, DVSA rules, tachographs, driver hours legislation, and health and safety standards
- Performance & Budget: Track operational KPIs, manage budgets, control costs, and resolve operational incidents or customer complaints.
What we're looking for
- Experience: Proven background in bus, coach, or passenger transport operations management.
- Qualifications: A Transport Manager CPC (Certificate of Professional Competence) (Passenger Transport) is often essential or highly desirable.
- Skills: Strong leadership, crisis management, communication, and proficiency in scheduling software or transport management systems
What we offer
- Competitive pay rate with overtime opportunities available
- Secure on-site parking
- Free travel across the Central Connect bus network and other participating local bus operators
- Discounted day trips, holidays, coach hire and garage services / MOTs